###5. Reservations and cancellations for yoga classes
1. All classes are available for online booking 7 days in advance.
2. A Student can only book classes and smaller workshops online.
3. A confirmed booking is valid until 5 minutes before the class starts. If the Student has not checked in by then, the booking expires and the reserved spot will become available to another Student
4. When a class is fully booked, the Student can sign up for the Waiting List. If a spot opens up, the first Student to book the class through the schedule will be notified by email .
5. Students can cancel their booking until six (6) hours before the class starts. The Student can only cancel through the personal My Delight Account, so not by phone or email.
6. If the Student cancels within six hours before the beginning of the class, this will be noted as a “Late Cancel”. Upto three (3) Late Cancels are allowed. If the limit of three Late Cancels is exceeded Delight will reserve herself the right to suspend the possibility to book online for one month for this particular Student. In that case the Student can still make use of one of the 3 walk-in spots in case they are available.
7. If you have a (Introduction or Delight) Card and you don’t show up to this class or don’t cancel it up until 6 hours in advance, this class will be charged from your card.
8. Cancelling an appointment for a private class, massage or healing can be done without charge up to 24 hours before the start of the appointment. The Student will be charged in full if the private appointment is canceled within 24 hours before the start of the appointment.
1. The current schedule is mentioned on the Website. Delight Yoga reserves the right to change the schedule at any time. If possible, any changes are announced in advance by putting up posters in the Delight Yoga rooms, mentioning them on the Website or by email.
2. Delight Yoga reserves the right to cancel a yoga class that has been scheduled or to change the yoga teacher mentioned in the schedule in the event of force majeure, including illness of the teacher. In the case of replacement of a teacher there will be no refund of any Membership fee.
3. Delight Yoga reserves the right to close its doors on public holidays or on other days, or when imposed by the government, in case of force majeure, national safety or a pandemic.
###7. Early Termination of Membership in case of illness
1. In the event of prolonged illness or an injury, the Student may terminate the Membership early. A request for early termination must be submitted to Delight Yoga in writing and Delight Yoga reserves the right to evaluate and handle each case individually. This termination may be sent by email to [email protected] 1. Attending yoga classes, Workshops, Retreats and leaving belongings in the changing rooms are at the Student’s own risk. Delight Yoga accepts no liability for loss or damage of personal belongings of a Student attending yoga classes, workshops, trainings or retreats and leaving belongings in the changing rooms at Delight Yoga. If during a retreat or workshop the student causes loss or damage to property of the venue where the student is staying, the student will be held liable. This loss or damage is in no way covered by Delight Yoga. The student is considered to have the right insurance to cover this loss or damage.
2. Delight Yoga is not in any way liable for personal injuries sustained during yoga classes, workshops, trainings or retreats. Participating is always at the own risk of the Student.
3. Delight Yoga provides the following guidelines for reducing the risk of an injury:
4. Always consult a doctor before starting yoga classes if you are not sure that you are completely healthy or if you are pregnant.
5. If you have an injury or any other physical inconvenience, always inform your yoga teacher about this before starting the yoga class.
6. Listen to and follow the instructions of the relevant yoga teacher.
7. Perform the yoga exercises carefully and bear your physical limitations in mind.
8. Do not perform any yoga exercises that are painful.
9. Ask questions if you do not understand an exercise.
10. Avoid inverted poses during menstruation.
11. Although we strive to only provide correct information on our website, we are not liable for any inaccuracy and no rights can be derived therefrom.
1. Delight Yoga collects personal data of the Students and Participants to update its membership records, to execute payment orders and for administration and information purposes. Delight Yoga handles this collection of personal data with due care and complies with the provisions of the Dutch Data Protection Act.
2. Delight Yoga uses the personal data referred to in Clause 9.1 to inform the Students and Participants about activities of Delight Yoga and any changes in the schedule, for example. If the Student or Participant does not want to receive communications from Delight Yoga, he or she may unsubscribe from the mailing in the bottom of a received newsletter or communicate this to Delight Yoga by sending an email to [email protected] The Student or Participant is aware (s)he cannot use all online services and products of Delight Yoga in that case. 3. Delight Yoga never gives any personal data of the Students or Participants to third parties without their prior written consent.
###10. Governing Law and Dispute Settlement
1. The General Terms and Conditions are exclusively governed by Dutch law.
2. Any disputes relating to the General Terms and Conditions, any Membership, a Delight Introduction Card, a Delight Card, a Private Card or a Student’s attending group and private yoga classes, Workshops or Retreats organized by Delight Yoga are settled exclusively by the competent court in Amsterdam or any higher court.
1. Students shall adhere to Delight Yoga’s code of conduct at all times:
2. Please make sure you are clean and fresh when you attend the yoga class. The use of unscented deodorant is highly appreciated. In view of potential allergies of other Students, everyone is asked not to wear any perfume, aromatherapy oils or other scented products, and not to use any spray deodorant in the changing rooms.
3. Wear clean yoga clothes in yoga classes, in which you can move easily.
4. Delight Yoga advises not to eat later than two hours before the start of the yoga class and, in any case, not to do yoga on a full stomach.
5. Please do not wear shoes in the yoga studios.
6. Due to extra safety measures regarding the Covid-19 virus, we ask you to bring your own yoga mat and props when possible, and to bring covers to cover our props during yoga classes, courses and workshops. Props may be used only when covered with a clean pillow case, scarf or towel. Delight Yoga makes yoga mats available for use during yoga classes and workshops only when the Student brought a yoga mat towel to cover the mat. After classes, a yoga mat must always be cleaned thoroughly and put back by the Student who has used it.
7. To allow everybody to find perfect inner peace, Students are requested not to talk in the yoga studio before, during and after the yoga class and to talk quietly in the other rooms.
8. The physical and mental integrity of Students must always be respected. Sexual behaviour or sexually suggestive behaviour is not tolerated by Delight Yoga.
9. Delight Yoga reserves the right to deny Students who do not observe the house rules referred
10. to in Clause 11.1, to deny access to the Delight Yoga premises and to terminate the Membership of the relevant Student without a refund of any membership fee paid already.
**ADDITIONAL GENERAL TERMS AND CONDITIONS FOR WORKSHOPS, (PRE-)TEACHER TRAININGS AND RETREATS OF DELIGHT YOGA**
###12. Applicability of Additional Terms and Conditions and Definitions
1. Retreats, Teacher Trainings and Workshops are governed by these Additional Terms and Conditions in addition to the General Terms and Conditions. The General Terms and Conditions form an integral part of these Additional General Terms and Conditions. By participating in a Workshop, (Pre-) Teacher Training or Retreat, the relevant Participant accepts the applicability of the General Terms and Conditions and the Additional General Terms and Conditions.
2. Delight reserves the right to replace the teachers of Workshops, Retreats and Pre-Teacher Trainings in case of illness or injury of the original teacher without further consequences. Delight will guarantee that replacement of a teacher will not affect the contents and quality of the training.Replacement of a teacher will therefore not be accepted as a valid reason for cancellation.
###13. Participation in Workshops and/or Retreats and Registration Fee
1. A Participant may participate in a Workshop or Retreat after he or she has registered for it with Delight Yoga in advance and paid the Price. Registration may be affected by signing up through the website or by sending an email to [email protected] A spot in the Workshop or Retreat is guaranteed after Delight Yoga has received payment of the Price or the Deposit/application fee. 2. For some Workshops and Retreats, an “Early Bird Rate” applies. This reduced rate applies until the date specified on the Website. After this date the normal rate, which is also specified on the Website, applies without exception.
3. All participants are responsible for having the correct insurance (travel and/or liability) needed to participate in the workshop or retreat.
###14. Participation in (Pre-) Teacher Trainings
1. Participants may only participate in the Pre-Teacher Training or the Teacher Training, as the case may be, after they have filled out the Application Form completely, made the Deposit/application fee payment through the Website and subsequently have received an invitation from Delight Yoga to participate in the Pre Teacher Training or the Teacher Training, as the case may be.
###15. Payments and Prices
1. The Price for a Workshop, Retreat or (Pre-) Teacher Training can be found on the Delight Yoga website.
2. Payments for a Workshop or Retreat must be made before the Workshop or Retreat is held. Payments can be made by direct debit, IDEAL, PIN, PayPal or Credit Card (Master or Visa Card) or with credit on your Delight account as the case may be.
3. In the event of participation in a Retreat, the Deposit/application fee must be paid 60 days before the scheduled Retreat at the latest. The balance must be paid 30 days before the Retreat scheduled at the latest.
4. Deposits are non-refundable when:
5. The Student cancels on his/her own initiative for reasons other than named at 15.5
6. The Student cancels due to of postponement or changed start date/time of a Training, Workshop or Retreat by Delight
7. The Student decides to cancel because of changes in the Training, Workshop or Retreat due to force majeure.
8. The workshop is cancelled or postponed by Delight for reasons due to force majeure.
9. Deposits will be converted into Delight Credits if a Student cancels their participation in the Training, Workshop or Retreat due to personal force majeure like injury, physical illness, family emergencies, etc.
10. If Delight cancels a Training, Workshop or Retreat for reasons other than force majeure, the deposit and other payments will be refunded in full
11. The Price for a (Pre) Teacher Training and possible payment plans are mentioned on the Application Form under Financial Agreement.
12. To complete the application for a (Pre) Teacher Training, a deposit/application fee payment must be made through the Delight Yoga website via iDEAL, Credit Card or PayPal.
13. The balance for the (Pre) Teacher Training needs to be paid no later than 4 weeks prior to the training start date. The Participant will receive an email from Delight Yoga agreeing on the ways of paying the Price, including a possible payment plan.
###16. Cancellation of Workshop Registration
1. Any participation in a scheduled Workshop may be cancelled only in writing. Cancellations can be done by sending an e-mail to: [email protected] 2. In the cancellation policy we make a distinction between small workshops (0-250 euro) and large workshops (250 – 5000 euro).
3. Small Workshop registrations can be cancelled free of charge until one (1) month before the scheduled Workshop date.
4. If the Participant cancels his or her registration for a small Workshop between one (1) month and two (2) weeks before the scheduled Workshop date, a handling fee of €25 will be charged.
5. Large Workshop registrations can be cancelled free of charge until two (2) months before the scheduled Workshop date.
6. If the Participant cancels his or her registration for a large Workshop between two (2) months and two (2) weeks before the scheduled Workshop date, the deposit will not be refunded. If there was no deposit paid for this particular workshop we will charge a handling fee of 50 euro.
7. If the Participant cancels his or her registration for any workshop (large or small) later than two (2) weeks before the scheduled Workshop date, the registration fee is not refunded.
8. In case of force majeure like a pandemic, natural disaster, terrorist attack, etc., Delight withholds the right to postpone, to cancel or to make adjustments to the Workshop without further liabilities.
###17. Cancellation of Participation in Retreat
1. Any participation in a scheduled Retreat may be cancelled only in writing. This can be done by sending an email to [email protected] 2. The Retreat Participant may cancel his or her registration free of charge until four (4) months before the scheduled Retreat.
3. If the Participant cancels his or her Retreat between four (4) months to two (2) months before the scheduled Retreat, the deposit will not be refunded.
4. In between two (2) months and one (1) month before the scheduled Retreat, the Retreat Participant may cancel his or her registration, in which case 50% of the Price is charged.
5. If the Retreat Participant cancels his or her registration within one (1) month before the start of the Retreat, the Price will be charged to the participant as the case may be.
6. If it turns out at the location of the Retreat that the Retreat Participant cannot participate in the Retreat for whatever reason, the Price already paid will not be refunded.
7. Delight Yoga reserves the right to cancel the Retreat if there are insufficient participants. In this case, the registration fee already paid by the Participants is refunded as soon as possible.
8. In case of force majeure like a pandemic, natural disaster, terrorist attack, etc., Delight withholds the right to make adjustments to the Retreat, to postpone or to cancel the Retreat without further liabilities.
###18. Cancellation of Participation in (Pre-) Teacher Training
1. Any participation in a scheduled (Pre-) Teacher Training or any of its connected modules may be cancelled only in writing. This can be done by sending an e-mail to: [email protected] 2. The Participant shall make the Deposit/application fee payment for the (Pre-) Teacher Training as mentioned on the Application Form. Subject to article 1.2, the Deposit/application fee payment made by the Participant will become non-refundable after a cooling off period of 14 days.
3. The Participant may cancel his/her registration for the (Pre-) Teacher Training with full refund of the amount paid (minus the Deposit/application fee), until two (2) months prior to the start date of the training. This can be done by sending an e-mail to: [email protected] 4. In the case the Participant cancels their registration for the (Pre-) Teacher Training within two (2) months prior to its commencement, the Price will not be refunded, or the Price will be charged to the Participant, as the case may be.
5. Delight Yoga reserves the right to cancel the (Pre-) Teacher Training if there are insufficient participants. In this case, the Price already paid by the Participants is refunded as soon as possible.
6. In case of force majeure like a pandemic, natural disaster, terrorist attack, etc., Delight withholds the right to make adjustments to the Training, to postpone or to cancel the Training without further liabilities.
###19. Cancellation of Ayurveda Practitioner Studies (“APS”)
1. Any participation in the Ayurveda Practitioner Studies may be cancelled only in writing. This can be done by sending an e-mail to: [email protected] 2. The Participant shall make the Deposit payment for the Ayurveda Practitioner Studies as mentioned on the Application Form. Subject to article 1.2, the Deposit payment made by the Participant will become non-refundable after a cooling off period of 14 days.
3. The Participant may cancel his/her registration for the Ayurveda Practitioner Studies with full refund of the amount paid (minus the Deposit), until two (2) months prior to the start date of the Studies. This can be done by sending an e-mail to: [email protected] 4. In the case the Participant cancels their registration for the Ayurveda Practitioner Studies within two (2) months prior to its commencement, the Price will not be refunded, or the Price will be charged to the Participant, as the case may be.
5. Delight Yoga reserves the right to cancel the Ayurveda Practitioner Studies if there are insufficient participants. In this case, the Price already paid by the Participants is refunded within two weeks.
6. The tuition fees are non-refundable, and installments to be paid remain due.
7. In case of unforeseen circumstances like a pandemic, natural disaster, terrorist attack, etc., Delight withholds the right to postponement or cancellation of the Ayurveda Practitioner Studies. This clausule becomes effective when the government imposes measures or when it is within reasonable estimation to adjust, postpone or cancel the Ayurveda Practitioner Studies. In this case Delight is not liable for the refund of any deposit made prior to cancellation or postponement of the Ayurveda Practitioner Studies.
###20. Workshop and (Pre) Teacher Training Schedule
1. The current Workshop and (Pre-) Teacher Training Schedule can always be found on the Website. Delight Yoga reserves the right to change the schedule at any time. If applicable, any changes are announced in advance by putting up posters in the Delight Yoga studios, mentioning them on the Website or by email.
2. Delight Yoga reserves the right to cancel a scheduled Workshop, (Pre-) Teacher Training in the event of force majeure (including illness of the relevant teacher). In this case, the registration fee already paid is refunded.
1. The Pre Teacher Training, the Teacher Training or the APS have an intensive schedule and curriculum that is physically, mentally, and emotionally demanding. By participating, the Participant declares that he/she is healthy on a medical and mental-health level and is ready to fully participate in the demands of the program of the Pre Teacher Training, the Teacher Training or the APS, as the case may be. Additionally, the Participant must be able to support the group learning process. The Participant may be requested to leave the Pre Teacher Training, the Teacher Training or the APS, as the case may be, if it is determined by the Teachers that his/her participation would in any way compromise a safe and cohesive learning environment.
2. By participating in the Pre Teacher Training, the Teacher Training or APS, as the case may be, the Participant declares that he/she is aware that it is his/her own responsibility to take care of his/her own health and well-being during such training at all times.
3. In addition to the stipulations of article 20.1, Delight Yoga reserves the right to require clinical evaluations or other information to competently evaluate the Participant’s medical and/or mental-health preparedness.
1. Delight Yoga shall not be liable for any injury, loss or damages in connection with, or resulting from, participation in the Pre Teacher Training or the Teacher Training, as the case may be.
2. The Participant will never engage Delight Yoga, the Teachers, or any of the supporting staff, in legal proceedings relating to possible damages in whatever form, that may be the result of participation in the Pre Teacher Training or the Teacher Training, as the case may be.
3. Delight Yoga only works with qualified yoga teachers and will always offer yoga classes of the highest quality. Nonetheless, there is always a risk of injury involved when taking a yoga class. By participating in the Pre Teacher Training or the Teacher Training, as the case may be, the Participant accepts such risk of injury. Delight Yoga offers the following guidelines to diminish the risk of injury:
– Consult with a physician when you are not sure you are completely healthy, or if you are pregnant, before starting to take yoga classes.
– If you have an injury, or other physical issue, inform the yoga teacher thereof before you start your yoga class.
– Listen to and follow the instructions of the yoga teacher.
– Be conservative when exercising yoga and listen to your physical limitations.
– Don’t do any exercises that are painful.
– Ask questions when you do not understand an exercise.
###23. Applicable law, dispute resolution
1. Dutch law applies exclusively to the General Terms and Conditions.
2. Any disputes in connection with the General Terms and Conditions, or the participation in a Workshop, Retreat or Pre Teacher Training or the Teacher Training, as the case may be, will be resolved exclusively by a certified mediator in Amsterdam (Netherlands).
###24. Complaints Procedure Delight Academy | Ayurveda (Amsterdam, July 2017)
1. The Delight Academy assumes that all employees involved in the academy will do everything possible to serve in the best interests of the Students. However if a situation occurs that does not meet the Students expectations and there is a complaint regarding the Academy, please follow the following procedure:
2. Contact the person whom the complaint concerns. This can either be the teacher or any other employee of the Academy. We strive to work out all complaints this way. Remember: a good Teacher-Student relationship is important to Delight Academy, therefore we are open to solve any inconveniences experienced by the Students.
3. If you are not able to solve your problem with the person whom the complaint concerns, as described above, then please send your written complaint to the complaint coördinator mentioning your name, address, telephone number, email-address, study-year, current date and a clear description of your complaint. If you have any written correspondence, please add this to your letter. The clearer and more complete your complaint, the easier it is for us to judge your complaint.
4. Send your complaint to: Delight Academy Ayurveda, Attn. complaint coördinator, Prinseneiland 20G, 1013 LR Amsterdam
5. Within 10 days of acceptance of the complaint, the Student shall receive a letter in which the complaint procedure is described.
6. Within three weeks the Student shall receive a written reaction on their complaint. We strive for this, however if the complaint is too complex, it may take longer, in which case the Student will be informed.
7. Possibility for appeal: Delight Academy will do everything they can to solve your complaint. However there is a possibility that the Student does not agree with the answer. In which case, the Student has the possibility to submit the complaint to a third independent party. The academy is for the handling of complaints connected to the FONG (www.FONG.nl). The ruling of the FONG is binding.
8. All complaints are confidential. The complaint will be kept in file for two years.
9. 26. Copyright Clause Delight Academy
10. The provided material has been accumulated with the utmost care. All materials, including images, text, presentations, etc. that are provided during the APS program are protected by Copyright and may not be used or copied without permission of Delight Academy.
11. Students of the APS become the owner of the study material. They can use it to study and the Student is not allowed to sell the study material under a different name or brand.
